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Utility Billing

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1. How often will I get a bill?
2. Can I sign up for e-Bills and/or make payments online?
3. Can I make a payment or check my balance by telephone?
4. Do I have to read my water meter?
5. How do I start or cancel service?
6. Will my water be turned off if my bill is overdue?
7. My water usage seems to be increasing. What should I do?
8. Does the City of Burnsville enforce watering restrictions?
9. My water is discolored. What should I do?
10. How hard is the water in Burnsville?
11. Is a customer portal available to monitor my water usage?
12. What are e-Bills?
13. When will I receive my utility e-Bill?
14. How do I set up automatic utility payments?
15. What should I do if I didn't receive my utility e-Bill?

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