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Utility Billing

Show All Answers

1. How often will I get a bill?

Billing is monthly, but in arrears. For example, January service is processed at the end of February.

2. Can I sign up for e-Bills and/or make payments online?

Yes, you can enroll in paperless "e-Bills" online and/or make online payments with a Credit Card or Checking account at http://burnsvillemn.billtrust.com

3. Can I make a payment or check my balance by telephone?

Yes. A customer may call 1-855-230-7047 anytime to check balances or make a one-time payment from a credit card or checking account. No additional fees are charged for this service. Keep the bill handy, because the account number is required.

4. Do I have to read my water meter?

No, a meter reader will drive by your home each month activating a radio transmitter on your meter to obtain a monthly reading. However, we do require residents to provide a water meter reading at the time of move in and move out. Read "How do I start or cancel service" for more information.

5. How do I start or cancel service?

The Utility Billing department needs to be notified whenever there is a change in occupancy. When service is cancelled a forwarding address needs to be provided. Please complete the "Change of Occupancy" form or contact Utility Billing at 952-895-4480 with billing changes and your initial or final water meter reading. Change of Occupancy Forms

6. Will my water be turned off if my bill is overdue?

No, but a monthly penalty fee will accrue on the balance owed. Delinquent amounts are added to the property taxes of the home.

7. My water usage seems to be increasing. What should I do?

Click on the link below to learn valuable water conservation tips. If you have additional questions, contact Utility Billing at 952-895-4480. Water Conservation for Consumers

8. Does the City of Burnsville enforce watering restrictions?

Yes, please visit the link below to learn about the "odd-even watering restrictions." Watering Restrictions

9. My water is discolored. What should I do?

Annual hydrant flushing done by the City may cause discolored water. For more information on how to remedy discolored water click on the link below. Hydrant Flushing Information