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If it has been determined that no blockage or restrictions exist within the City's sanitary sewer system, the homeowner is advised to contact a professional plumber or drain cleaning service to have the private sewer service inspected. The City Of Burnsville cannot make a recommendation for drain cleaning services. It may be in your best interest to obtain several estimates.Residents should be aware, if the problem is in the sewer service (lateral), the property owner is responsible for correcting the problem. The owner of the property is responsible for maintaining and cleaning the sewer lateral from the building to the City's sewer main, including the connection on the sewer main.
Many homeowners' insurance policies exclude damage resulting from sewer backups. However, some insurance companies do provide sewer backup coverage. If you are concerned about the possibility of a sewer backup and want to insure that you are covered, the City urges you to check with your home insurer regarding the availability of sewer backup insurance.
Sanitary Sewer System:The City owns the sanitary sewer main in the street
Sanitary Sewer SystemOutside your home - The owner of the property owns and is responsible for maintenance and repair of the entire sanitary sewer service line including the connection at the City sewer main in the street.Inside your home – The sanitary sewer service is considered part of the home’s plumbing system and is the responsibility of the owner for maintenance, repair, and replacement.
Bypass your water softener. Often times when softeners begin to fail they restrict the water flow to either low flow or no flow. If you bypass it and the flow is restored, you know it’s your softener. Here is a You Tube link to a tutorial on bypassing your water softener. It goes over four different bypass types which should cover most softeners. https://www.youtube.com/watch?v=KvCOlHd9-yw.
Do you have a filtration system? If so, the filter may be plugged.
Have you turned the water off at the meter because of plumbing repairs or equipment installation? Check both valves and make sure they are open all the way.
If it is not one of the three above items, it is probably your Pressure Reducing/Regulating Valve (PRV). It can fail and cause high water pressure, low water pressure, or no water at all. Replacement is part of the plumbing system which is owned by the homeowner. Please go to the City of Burnsville website to download a copy of the meter and valve information brochure.
If you are handy, they are easy to replace. If not, you may want to have a plumber make the repair for you. Water and Sewer website
High Water PressureYou can purchase a pressure gauge at a home improvement store to get the pressure in your home.
If you have a laundry tub with threads on the faucet, you can attach the gauge there and turn the water on to get the pressure. Otherwise, you can attach the gauge to one of your outside hose bibs and turn the water on.
If the pressure is high (over 75 psi), your PRV may need adjustment or replacement. The PRV is bell shaped with a screw in the top and is mounted near the water meter. There is a nut which needs to be loosened to do the adjustment and tightened again when you are done.
Adjusting a PRV – To DECREASE the water pressure, turn the screw to the left in very small increments. A little does a lot. To INCREASE the water pressure, turn the screw to the right in very small increments. A little does a lot.
Check your pressure gauge as you turn the screw and turn it until you reach your desired pressure. The recommend pressure is 50 -70 psi. If turning the screw does not adjust the pressure, you need to replace the PRV.
Adjusting your PRV Video - link belowThe installation will look different in your home because this video is done in a factory test lab. Your PRV should be before your water meter and in some installations, after the water meter. Adjusting your PRV video
Please call 952-895-4552 to discuss issues you are having with your water quality to see if you would be a good candidate for a water test.
If you would like other things tested you would have to contact a water analysis lab and pay for those tests results.
Check all toilets for leaksEven if you don’t hear water running, it does not mean the toilet isn’t leaking. One way to check if there is a leak between the bowl and the tank is to place a few drops of food coloring into the tank; then, wait several minutes to see if the dye enters the bowl. If it does, you have a leak.
Check faucets and shower heads for leaks.
Check proper operation of water softener to make sure it isn’t running too often, or it isn’t running continuously.
Check your meter reading If you have a water softener or an irrigation system, make sure neither system is set to run that night and read the meter before you go to bed. The next morning before any water is used inside or outside, read the meter again. If the reading increased, you have a leak.
Do a five gallon bucket testRead the meter, then fill a five gallon bucket. After filling the 5 gallon bucket, read the meter again. If it moves five gallons, the meter is reading accurately.